House rules

How a visit works.

These are the house rules for booking, payment, the home, pets, safety, and weather. Read them before you book. Questions go to scheduler@brooms-n-brushes.com or 972-877-3781.

A phone showing a Brooms & Buckets booking confirmation, beside a calendar with a clean circled.

Booking and cancellation

Deposits, rescheduling, and the $40 last-minute fee.

Payment

How and when we are paid.

A Brooms & Buckets caddy of cleaning bottles with an add-on menu.

Add-on services

Extra work, asked for ahead of the visit.

A woman sorting items into a basket beside a client prep checklist.

Client preparation

What helps us use the time on cleaning.

A golden retriever in a Brooms & Buckets bandana by a door with a keypad lock.

Pets and home access

Pets, codes, locks, and utilities.

A broken vase and a note on the floor, with a person in a Brooms & Buckets apron.

Damage and satisfaction

Accidents, pre-existing conditions, and a missed spot.

A person in a Brooms & Buckets apron holding up a hand and a safety notice.

Safety and the right to refuse

When we will pause or decline a home.

Rain on a window looking onto a flooded street, with a Brooms & Buckets caddy in front.

Weather and emergencies

Storms, power, and life that will not wait.